A website's conversion rate tells you how good your site is at turning visitors into customers. It’s the percentage of website visitors who take a desired action, like making a purchase or signing up for a newsletter. Once you have customers coming in from your ads, the next most important focus should be conversion rate…
That morning coffee run isn’t so simple anymore. Popular apps like Starbucks are accused of using tricky design tactics that intentionally confuse users into spending more money. Consumer advocacy groups protest Starbucks mobile app forcing customers to add $10 to gift card balances or forfeit remaining cents. This creates a pattern of rounding up balances…